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Contact Technical Support
Every day at least 8 of our SOLIDWORKS engineers are on the support desk to ensure your call gets answered immediately. We don’t have an automated call routing system you get straight through to our engineers.
GoToAssist is our online support tool. It enables our support team to securely access your workstation to view and resolve issues. We can access your computer screen and show you exactly how to fix your problem.
Occasionally our SOLIDWORKS technical support team need data sets to further diagnose and solve your issues. This file transfer facility is a convenient and secure way of sending us SOLIDWORKS files.
SOLIDWORKS Web Help
The SOLIDWORKS Web help is an online version of the complete SOLIDWORKS help files including all What’s New user manuals. Powerful search capabilities and comprehensive content make this a really helpful resource.
Access to self support facilities 24/7
Access the global SOLIDWORKS Knowledge Base 24hrs a day 7 days a week. The Knowledge Base (which is also used by our technical team) allows you to troubleshoot issues outside office hours (8am – 6pm, Mon to Fri).
Download new versions and service packs of SOLIDWORKS. These downloads contain the SOLIDWORKS Installation Manager for the relevant version and service pack ensuring you keep up to date.
Selecting hardware to run SOLIDWORKS can be a challenging exercise. Where should you invest your money? Our expert technical team have created a comprehensive guide to help you select the right workstation to your needs.
Up-to-date recommended system requirements for running SOLIDWORKS. Ensure you are always working with a SOLIDWORKS supported and optimised system for hardware, operating system and Microsoft products.
One Place To Connect, Discover and Share Everything SOLIDWORKS. MySOLIDWORKS helps you find answers to your questions by leveraging the power of the SOLIDWORKS Community and Support resources.
To introduce you to the wealth of materials and services included in subscription and to help you set up your product as quickly as possible, we have an easy-to-use infographic, telling you everything you need to know!